COURIER SERVICE & TRACKING
Kingjoy UK partners with Huboo for our fulfilment network who partner with multiple couriers to provide the best service they can for you. All our shipping is sent via a tracked service and details of this tracking are sent to you via email on dispatch. For details about delivery in your region, please see below. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
Please be aware it can take up to 24hrs for UK tracking codes to show on certain courier tracking sites. International orders can be longer.
We offer a standard shipping fee to the UK for all orders.
Expected Delivery Times:
United Kingdom – We ship our orders from our UK warehouse via tracked courier services. Orders received before 1pm Monday to Friday are normally dispatched the same day, orders received after 1pm will be dispatched the next working day.
Express Delivery is normally delivered with 1-2 working days after dispatch day. Next day delivery however can not be guaranteed and is also subject to location.
Kingjoy UK accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise, the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
Kingjoy UK does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team via contact page as soon as possible to have the order held, cancelled and refunded. You may place a new order using the error-free shipping address. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the courier has not delivered the parcel to you 20 days after dispatch, estimated delivery times, and in accordance with their tracking information, Kingjoy UK will work with our customers to provide a happy resolution.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier.
Above all, customers are responsible for providing a correct and complete shipping address. Kingjoy UK reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at enquiry’at’kasefilters.com in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.
In cases where items have been damaged in the delivery process we need to be informed of this within 48 hours of delivery. Kingjoy UK will then raise a dispute with our delivery service partners. We will require extra information from you on this, this will include images of damage, confirmed delivery dates, and any other information our delivery partners require.